Monitoring
PDF works in a cyclic process using the plan of operation as the tool and beginning for process monitoring in implementing programs. PDF looks into the changes in customers’ lives by monitoring process using indicators at the activity and output level. The qualitative indicators look into the behavior, attitude and opinion of the customers about the services given by the organization.
Reporting system
PDF maintains reporting according to the requirements of the stakeholders in the internal and external environment of the organization. The reporting in the internal environment is practiced for decision making by the management at three different hierarchies of the organization: branch level, area level and head office level.